Shipping policy
Shipping Policy
Where we ship
We currently ship within the United States and to Canada.
Processing time
Orders are processed and dispatched within 1 business day. Preorders ship when the edition is released; the expected window is shown on the product page, and you'll receive a shipping notification with tracking the moment your order leaves the warehouse.
Shipping rates
Within the United States:
Playing card decks .................. $6.95 flat
Collector's Box ..................... $9.95 flat
Orders of $75 or more ............... Free
To Canada:
All orders .......................... $19.95 USD flat
Rates are calculated automatically at checkout based on what's in your cart and where it's going, and are shown in full before you pay. If your U.S. order qualifies for free shipping, that rate is applied automatically — no code required.
Transit time
Within the United States, standard delivery arrives 3 to 5 business days after dispatch. Transit times are carrier estimates and can be affected by weather, holidays, and carrier delays outside our control.
Canadian orders include tracking. We are not currently publishing a guaranteed delivery timeframe for Canada.
International duties and taxes
Canadian orders may be subject to applicable taxes, duties, brokerage fees, customs charges, or other import fees upon arrival. These charges are not included in the shipping rate or order total paid at checkout and are the responsibility of the recipient.
Tracking
A tracking number is emailed automatically as soon as your order ships. If you haven't received tracking within 2 business days of your confirmation email, contact us at support@pokerpharmacopeia.com.
Packaging
Decks ship in protective collector-grade mailers. The Collector's Box ships individually poly-bagged inside a rigid carton.
Incorrect addresses
Please check your shipping address carefully at checkout. We're not able to reroute a package once it has shipped, and orders returned to us due to an incorrect or incomplete address will be reshipped at the customer's expense.
Lost or damaged in transit
If your order arrives damaged, or tracking shows delivered and you don't have it, contact us at support@pokerpharmacopeia.com and we will make it right. Every deck is backed by our 100% Replacement Guarantee.
Questions
Email support@pokerpharmacopeia.com and we'll respond within one business day.