Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after
receiving your item to request a return.

To be eligible for a return, your item must be unused and in the same
condition that you received it, with the deck still sealed and in its
original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@pokerpharmacopeia.com. If your return
is accepted, we'll send you a prepaid return shipping label along with
instructions on how and where to send your package. Items sent back to us
without first requesting a return will not be accepted.

Returns are sent to:

Fulfillment Heros
1228 Cornerway Blvd.
Dock 10
San Antonio, TX 78219

You can always reach us with any return question at
support@pokerpharmacopeia.com.

Damages and issues

Every deck is backed by our 100% Replacement Guarantee. If your deck
arrives damaged, defective, or with a printing issue, email us at
support@pokerpharmacopeia.com with a photo and we will send a replacement at
no cost to you. You do not need to return the damaged deck, and there is
no evaluation period.

If you receive the wrong item, contact us and we will correct it and
cover any shipping involved.

Non-returnable items

Digital products are delivered immediately on purchase and cannot be returned or
refunded once the download has been accessed. If you have a problem
accessing your download, contact us and we will resolve it.

Gift cards are non-returnable.

Preorders

Preorders can be cancelled for a full refund at any time before the item
ships. Once your preorder has shipped, the standard 30-day return policy
applies from the date you receive it.

Exchanges

The fastest way to get what you want is to return the item you have and,
once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let
you know whether the refund was approved. If approved, you'll be
refunded automatically to your original payment method within 10 business
days. Please note that your bank or credit card company may take
additional time to process and post the refund.

If more than 15 business days have passed since we approved your return
and you have not received it, contact us at support@pokerpharmacopeia.com.